Privacy Policy

This Privacy Policy describes how The DLA BUS (“we”, “us”, “our”) collects, uses, stores and shares information when you visit our website or subscribe to our services. We are committed to transparency about our data practices and comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

We collect the following categories of information: (a) personal information such as names, email addresses, business titles, billing details and phone numbers you provide when creating an account or completing forms; (b) usage data like activity logs, submitted files, IP addresses, browser types and device identifiers; (c) tracking data from cookies and analytics tools that help us understand how the site is used; and (d) third‑party data received from payment processors and other integrations. We collect information directly from you, automatically through our platform and via trusted partners.

We use your data to create and manage accounts, deliver our services, process payments, respond to support requests, improve and personalize our software and marketing, detect fraud, and comply with legal obligations. Data may also be processed to analyze aggregate usage trends and to develop new features. Under GDPR we rely on contractual necessity, legitimate interests and your consent, where applicable, as our legal bases for processing.

The DLA BUS is designed with Enterprise-Grade Security and Privacy Controls to protect customer data throughout its lifecycle. We use Industry-Standard Encryption for data in transit and at rest, enforce least-privilege access across production systems, and protect backend resources with authentication controls, environment segregation, and secure secret management. We also apply platform safeguards to reduce unauthorized access and abuse, maintain defined data retention and deletion practices, and operate under a Privacy Policy that restricts the use of customer data to service delivery and we explicitly do not sell customer information or use it for advertising.

We share information only with vendors needed to operate our platform (for example, cloud hosting providers, payment processors like Stripe, analytics providers and communication platforms). These partners process data solely to provide their services and are bound by confidentiality and security obligations. We do not sell or rent personal information. If we transfer data internationally, we use recognized safeguards such as Standard Contractual Clauses to protect it.

We retain personal information as long as your account is active or as needed to provide services. Usage logs and analytics data are kept for up to two years. We may retain certain records longer where required by law or to resolve disputes. When data is no longer needed, we delete or anonymize it. You may request deletion of your data at any time.

Depending on your location, you may have rights to access, correct, delete or restrict processing of your personal information, to object to certain uses, to request portability of your data and to withdraw consent. To exercise these rights, contact us using the details provided in the “Contact Us” page on our web site. We will verify your request and respond within the timeframe required by law.

We protect your data using technical and organizational measures, including encryption at rest and in transit, role‑based access controls, regular security audits and incident response procedures. While we strive to use commercially acceptable means to protect your personal information, no method of transmission or storage is 100% secure.

Our website uses cookies and similar technologies to remember your preferences and measure performance. You can manage cookie settings in your browser. Our Cookie Policy provides more information about the types of cookies we use and your choices.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy with an updated “last modified” date. If changes materially affect your rights, we will notify you via email or account notification. If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at [email protected].